PRIVACY POLICY
Privacy pledge
We believe privacy is a fundamental right of every individual. Every person should have the freedom to choose what they wish to share and who they wish to share their personal information with. We, at India Assist, value the trust you put in us and assure that we will protect your privacy. We pledge to never share your personal information with any third-party entity for unsolicited purposes.
Your personal information is safe with us.
GENERAL INFORMATION
When you use the INDIA ASSIST APP, we may collect and store any information you provide, including your name, phone number, email, address, and billing information. We may also ask for information about your travel preferences. While you can choose not to provide this information, it may be required for specific actions such as registering as a member, purchasing products or services, completing a traveler profile, participating in a survey, or initiating other transactions on the website.
GUEST INFORMATION
We only collect Personal Data about an individual which it reasonably considers necessary for the relevant purposes underlying such processing. The following can form part of the Personal Data:
Demographic
i. Name;
ii. Telephone number;
iii. E-mail address;
iv. Identity proof, if any as provided during the booking stage;
v. Class of travel as provided during the booking stage;
Transaction related
i. Transaction details and any other information which you have provided to us;
ii. Data usage and platforms including traffic data;
iii. Location data;
iv. The originating domain name of your internet service provider;
v. Statistics on a page;
vi. Views cookies and IP addresses
INFORMATION FROM OTHER SOURCES
Sometimes we may get additional information about you from other companies we work with or from other sources, and we may add that information to what we already know about you. For example, we may receive updates about your address or other contact information to make sure we have the correct details for you.
INFORMATION FROM OTHER SOURCES
When you visit our Website, we collect some information about your computer automatically. This includes your IP address, the type of web browser you use (like Netscape Navigator, Internet Explorer, Safari, or Google Chrome), and the website you came from before visiting our site. We also collect information about your activity on our site, such as the Services you view and the purchases you make. We use this information to personalize your experience and make it better.
COOKIES & OTHER TECHNOLOGIES
We use "cookies" to identify your computer when you visit our Website. This helps us customize your user experience and remember your preferences. If you don't want to receive cookies, you can set your web browser to refuse them, but this may prevent you from accessing some of our travel tools.
INFORMATION COLLECTED BY THIRD PARTIES
We may include links to third-party websites on our Platforms. Please note that your use of these third-party websites will be subject to their own privacy policies, which are not covered by our Policy. We advise you to read the privacy policies of any other websites you visit. We are not responsible for the policies of other sites we may link to or for any data you share with them. Some examples of third-party partners include those who use our analytics services, advertisers, measurement partners, vendors, and service providers, as well as law enforcement or legal requests. Please use these third-party websites at your own risk.
HOW WE USE YOUR INFORMATION
We process your personal data for purposes related to our functions and activities, including providing services, identity verification, marketing, events, analysis, updates, security, customization, surveys, legal compliance, and other specified purposes.
WITH WHOM WE SHARE YOUR INFORMATION
In carrying out one or more of the purposes set out in the above points of this Policy, we may need to disclose your Personal Data to one or more of the following third parties:
i. Agents;
ii. Authorized service providers such as marketing partners and web analysis companies, and their business partners;
iii. Auditors and professional advisors;
iv. Business partners;
v. Underwriters and insurers;
vi. Law enforcement agencies;
vii. Any person to whom disclosure is permitted or required by any applicable laws/regulations, enforceable governmental request or court order; and/or
viii. Any companies in the group.
HOW WE PROTECT YOUR INFORMATION
We take the protection of your personal information seriously and have put in place measures to help keep it secure. Our employees who access personal information are authorized to do so for business purposes only. We use encryption and firewalls to prevent unauthorized access to your information. We also use Secure Socket Layer (SSL) technology to ensure that your information is transmitted safely over the internet. Although no website can guarantee complete security, we have implemented appropriate security procedures to protect your information.
DATA RETENTION
We will cease to retain your Personal Data when the purposes for which we collected your Personal Data have ceased and/or when we are no longer required to continue retaining your Personal Data for any legal or business purposes.
CHANGES TO PRIVACY POLICY
We, India Assist, may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Website.
FAQ’S
1. Is India Assist Travel available 24/7
We provide round-the-clock assistance and track the location of our subscribers. Our customer
care team is always available to provide immediate help whenever the user contacts us for
assistance.
2. What is the minimum age requirement for receiving travel services from IA?
IA's travel services are available to individuals who are 18 years or older, in compliance with
international and Indian laws regarding minors and travel. However, if a minor is traveling with a
registered subscriber, they can receive our services as a travel companion. Please include the
minor's details in the trip information when purchasing IA's subscription.
3. What are the services provided by India Assist Travel to its subscribers?
India Assist Travel provides a range of services to ensure that subscribers can travel within
India without stress or worry. These services include on-ground assistance for medical
situations, theft or loss, altercations, and transit. Additionally, IA offers information and
suggestions to its subscribers. It's important to note that IA's services are limited to the areas of assistance and distress mentioned above, and the company is not responsible for providing
assistance in situations that fall outside of these areas.
4. Is it possible to use India Assist Travel's service before arriving in India?
Yes, you can use India Assist Travel's service before you arrive in India by connecting with the
company through their mobile application chat feature. This can be accessed through the
dashboard on the top left corner of the app under the 'CHAT WITH US' option. While you will be
able to avail of your purchased services through the chat, on-call assistance will only be
available once you arrive in India.
5. What is the process for creating an account with India Assist?
To create an account with India Assist, you need to click on the 'CREATE NEW ACCOUNT'
button and provide a valid email address and phone number. You will also be required to create
a password and enter your personal details to complete the registration process. After this, India
Assist will send you an email with an OTP to confirm your account registration. Once you use
the OTP to log in, you will be able to use the application. Alternatively, you can sign up using
your Google or Facebook account by clicking on the corresponding button within the app.
6. What is the process for logging into an India Assist account?
To log in to your India Assist account, click on the 'LOGIN' button and enter the email ID and
password associated with your registered account. Alternatively, you can also log in using your
Google or Facebook account by clicking on the corresponding buttons on the same page.
7. What is the cost of subscribing to the IA Travel service?
The IA Travel service is a chargeable service and costs $9.99 per day per person, which
includes applicable government taxes. Any additional charges incurred due to services
requested and purchased by the subscriber will be charged on actuals and the subscriber will
be informed of the extra charges by the Customer Care Team while making the purchases. It is
important to note that all assistance provided to the user will primarily be through telephone and,
in certain cases, through on-ground support as well. However, on-ground support assistance is
currently limited to the capital city, New Delhi. If there are any extensions in on-ground support
assistance to new cities, they will be explicitly notified on the IA app.
8. If I do not have an Indian SIM, will my services work?
Yes, even if you do not have an Indian SIM, your service will be actively provided you have
access to active roaming phone & internet (only 3G or 4G) services on your mobile number. If
and once you acquire a local Indian SIM, kindly update the same on your ‘PROFILE’ in the
dashboard on the top left corner of the home screen of the IA app. rephrase the question and
answer separately
9. When will my IA Travel services be activated?
Your IA services will be activated upon arrival to India, as per the dates provided to us by you
while planning your trip. You can view the same by accessing ‘UPCOMING TRIPS’ in the ‘MY
ASSISTANCE’ option provided in the dashboard on the top left corner of the home screen.
10. How can I cancel my trip or purchase assistance?
To cancel a trip or any purchased assistance, you need to get in touch with our customer care
team by sending an email to info@indiaassist.com. Our team will process your request within 24
hours and provide you with information on the cancellation procedure. Any refunds that you are
eligible for as per our Terms & Conditions will be credited to you within 10-15 business days.
11. Is there a charge for canceling a trip? What is the policy for refunds in case of cancellations?
You will not be charged any cancellation fees if you cancel your trip or purchase services at
least 48 hours before your scheduled travel date to India. In such cases, a full refund will be
applicable. However, no refund will be provided in case of a no-show or cancellation made
within 48 hours of your travel date to India.
For cancellations made prior to 48 hours from the subscription start date, 100% refund will be
provided. If you cancel your trip mid-way, you may be eligible for a refund for the remainder of
the trip based on certain instances. Our refund policy is subject to our Terms & Conditions.
12. What do I do if my account is suspended?
If your account is suspended, you will be unable to sign in or request for services during your
trip. User accounts requiring additional verification may be temporarily suspended. We're happy
to review your account. To get started share your contact info at info@indiaassist.com. We’ll get
in touch.
13. Where can I send in my inquiries?
If you wish to contact us, kindly write to us at info@indiaassist.com You may also visit our
website at www.indiaassist.com